At RM25, your privacy is not merely a legal obligation – it is a genuine commitment we take seriously. This Privacy Policy clearly sets out what information we collect, how it is used, who can access it and your rights as a Malaysian player in controlling your own personal data on the RM25 platform.
Your Data Is Protected
Fully by RM25
These are the core principles that underpin how RM25 manages and safeguards the personal information of every player
All data transmitted between your device and RM25's servers is protected with 256-bit SSL encryption – the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your personal and financial information remains fully secure in transit at RM25.
Only RM25 staff who genuinely require access to your data for authorised service purposes are permitted to view that information. All access to player data is logged and regularly audited to ensure that no misuse of information occurs within the RM25 organisation.
RM25 has never sold, rented, or disclosed Malaysian players' personal information to any third party for marketing or commercial purposes — and we never will. Your data belongs to you, and we treat it that way, with no hidden exceptions.
All data handling practices at RM25 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). We uphold the data protection rights guaranteed under Malaysian law to every citizen and resident using the RM25 platform.
RM25 gives you full control to access, correct, update, or request the deletion of your personal data at any time. You may also withdraw your consent for RM25 to use your data for any marketing communications at any time, quickly and easily.
RM25 retains your personal data only for as long as necessary for the stated purpose, or as required under applicable Malaysian law. Data that is no longer needed is disposed of securely using certified, industry-standard deletion procedures.
This Privacy Policy describes RM25's data protection practices with respect to the personal information of Malaysian players using our platform. By registering for and using RM25's services, you consent to us processing your personal information in accordance with the terms set out in this document. Please read it carefully and contact us if you have any questions.
RM25 is an online casino platform operating exclusively for the Malaysian market. We understand that the trust of Malaysian players is our most valuable asset, and that trust begins with responsible, transparent and secure management of personal data.
This Privacy Policy has been drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international cybersecurity industry best practices. We regard privacy as a fundamental right of every Malaysian user who entrusts RM25 with their personal information, and we uphold that trust with our fullest commitment.
Whether you are registering an RM25 account, making a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow or other Malaysian payment methods, or playing your favourite games such as slots, live casino or video poker on our platform – various types of information are collected. This Privacy Policy explains precisely what that information is and how RM25 uses it to deliver the best possible service while safeguarding your privacy interests.
RM25 collects personal data from Malaysian players only when it is genuinely necessary for legitimate purposes related to the provision of our services. The following are the categories of information we collect:
Full name, MyKad or Malaysian passport number, date of birth and gender submitted during RM25 account registration for identity verification and legal compliance purposes.
An active Malaysian phone number, email address and mailing address where applicable. This information is used for OTP verification, transaction notifications and service-related communications from RM25.
Details relating to registered payment methods — such as your Touch 'n Go, GrabPay, Boost, or ShopeePay e-wallet account IDs — as well as records of deposit and withdrawal transactions processed through the RM25 platform.
Gaming history records including games played on RM25, bet amounts, game outcomes and session durations. This data is used for responsible gaming purposes and service analytics.
IP address, device type, operating system, browser type and other technical information collected automatically when you access the RM25 platform. This data helps us detect security threats and improve the overall user experience.
Records of customer support conversations via live chat, WhatsApp or email with the RM25 team. These records are retained for service quality control purposes and to resolve any disputes that may arise.
RM25 uses Malaysian players' personal data solely for legitimate, reasonable purposes directly related to the provision of our online casino services. We do not use your data for any purpose unrelated to RM25's services.
| Purpose of Use | Data Used | Basis |
|---|---|---|
| RM25 Account Management | Identity, Contact | Contract |
| Deposit & withdrawal processing | Financial, Identity | Contract |
| Identity & Age Verification | Identity, Documents | Legal |
| Responsible gaming monitoring | Gaming Activity | Public Interest |
| Account security & anti-fraud | Technical, Financial | Legitimate Interests |
| RM25 Customer Support | Communications, Account | Contract |
| RM25 promotional marketing (with consent) | Relationship, Preferences | Consent |
| Legal and regulatory compliance | All categories | Legal |
When you sign up for promotions or notifications from RM25 – such as welcome bonus updates, weekly slots cashback offers or Malaysian festive promotions – we will use your email address or phone number for those communications. You may opt out of receiving such marketing communications at any time via the unsubscribe link in our emails or by contacting the RM25 support team.
All personal data processing by RM25 rests on a solid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA 2010). We process your data based on one or more of the following grounds:
Processing necessary to provide the RM25 services you have requested – including account management, processing deposit and withdrawal transactions via Malaysian payment methods, and providing access to games on our platform.
RM25 is required under Malaysian law to carry out identity verification (KYC) procedures, maintain financial transaction records and report any suspicious activity to the relevant authorities when necessary.
For specific purposes such as marketing communications, sending RM25 promotional notifications and personal usage analytics, RM25 will request your explicit consent and will only proceed with processing once that consent has been given.
Processing required for RM25's legitimate interests, including fraud prevention, system security, platform improvement analytics and research to develop better gaming products for Malaysian players.
RM25 does not sell, rent or disclose Malaysian players' personal information to third parties for marketing or commercial purposes under any circumstances. However, there are limited situations in which data sharing may occur with trusted parties:
RM25 does not share Malaysian players' personal information with any advertising companies, marketing data aggregators, social media platforms or data brokers under any circumstances. Your privacy is a line we will never cross.
RM25 continuously invests in the latest security infrastructure to ensure the personal data of every Malaysian player is protected at all times. The following are the key security measures we have in place:
All data communications between you and RM25 are encrypted using TLS 1.3 and 256-bit SSL encryption, which cannot be broken by any current technology.
RM25 data is stored in high-grade data centres equipped with multi-layered physical access controls, surveillance cameras, and 24/7 intrusion detection systems.
RM25 conducts regular security audits by independent cybersecurity experts to identify and address any system vulnerabilities before they can be exploited.
RM25 has a comprehensive incident response plan in place. In the event of a data breach, affected players will be notified within 72 hours.
Beyond the technical measures above, RM25 also enforces strict organisational controls, including privacy awareness training for all staff, role-based access control (RBAC) where each employee can only access data necessary for their specific role, and immediate account deactivation procedures upon the end of any staff member's employment.
RM25 uses cookies and similar tracking technologies to enhance the user experience on our platform and to understand how Malaysian players interact with our services. Cookies are small text files stored on your device when you visit the RM25 site.
Required for core RM25 platform functions such as maintaining your login session, processing transactions securely and preventing fraud. These cookies cannot be disabled without affecting platform functionality.
Stores your personal preferences on RM25 such as interface language, display settings and your frequently played game preferences. This enables a more personalised experience every time you return to the platform.
RM25 uses analytics tools to understand platform usage patterns on an aggregated, anonymised basis for service improvement purposes. This data does not identify individual players and is not linked to any personal profile.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions of the RM25 platform, including the login process and transactions.
As a Malaysian player who has entrusted RM25 with your personal data, you hold data protection rights guaranteed under Malaysia's Personal Data Protection Act 2010. RM25 respects and facilitates the exercise of all these rights:
You have the right to request a copy of all personal data that RM25 holds about you. Such requests will be processed within 21 business days.
If your personal data held by RM25 is inaccurate or out of date, you have the right to request that it be corrected or updated promptly.
In certain circumstances, you may request that RM25 delete your personal data. Such requests are subject to record retention obligations mandated by Malaysian law.
You may object to the processing of your personal data for RM25's direct marketing purposes at any time, and RM25 is obligated to cease such processing immediately.
You have the right to receive the personal data you have provided to RM25 in a machine-readable format for transfer to another service provider should you choose to do so.
In certain situations, such as when the accuracy of your data is in dispute, you may request that RM25 restrict the processing of your data until the dispute has been fully resolved.
To exercise any of the rights above, please contact the RM25 privacy team by email at [email protected], stating the right you wish to exercise along with your account details for identity verification. RM25 will respond to all privacy rights requests within the timeframe stipulated by Malaysia's PDPA 2010.
RM25 takes the protection of minors extremely seriously. The RM25 platform is strictly for adults aged 18 and above, and we do not knowingly collect or process any personal information from individuals under the age of 18.
Should RM25 discover that personal information belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete that information from our systems and close the relevant account. Parents or guardians who suspect their underage child has or has previously had an RM25 account are urged to contact us immediately at [email protected].
Please ensure that any device used to access RM25 is not accessible to children or individuals under the age of 18. Use the parental control features available on mobile devices and computers to prevent unauthorised access to the RM25 platform and similar sites.
RM25 reserves the right to update or amend this Privacy Policy from time to time in line with changes to Malaysian law, industry standards or our business practices. Any amendments will take effect once the latest version is published on this page with a clearly indicated update date.
For significant amendments that directly affect your privacy rights, RM25 will notify you via an in-platform notification or through the email address registered to your RM25 account, giving you reasonable time to review the changes before they take effect.
It is your responsibility to review this RM25 Privacy Policy page periodically. Your continued use of the RM25 platform after any amendments are published will be considered as your acceptance of the updated policy. If you do not agree with the changes made, please discontinue use of the RM25 platform and contact us to close your account.
If you have any questions, concerns or complaints regarding RM25's Privacy Policy or how we handle your personal data, you may contact RM25's Data Privacy Officer (DPO) through the following channels:
Stay on the RM25 Platform
24 hours a day, 7 days a week
Malay Language Support
Response Time: < 2 minutes
When contacting us regarding a privacy matter, please clearly state the subject of your enquiry, your RM25 account number for identity verification purposes, and the specific details of your request or complaint so that we can provide an accurate and helpful response as promptly as possible.
This is why over 500,000 Malaysian players trust RM25 with their personal data every day
RM25 players from across Malaysia – from Kuala Lumpur to Kota Kinabalu, from Penang to Johor Bahru – can play with confidence knowing their personal data is in responsible hands. We understand that your trust is not something freely given. It must be earned through consistent, transparent and accountable practices, from day one to this very day.
Every time you deposit funds via Touch 'n Go eWallet or GrabPay, every time you play your favourite slots, every time you reach out to RM25 customer support — the data generated from those interactions is handled with the same level of care we apply to our own financial information.
Your privacy is more than a legal compliance checkbox for RM25 – it reflects our core values as a platform that genuinely respects every Malaysian player who chooses to be with us.
Quick answers to the questions Malaysian players ask most about privacy protection at RM25
This Privacy Policy should be read alongside other relevant documents on the RM25 platform. For a complete understanding of the protections available to you as a player, please also refer to the Terms & Conditions and Responsible Gaming us. For any privacy enquiries, please reach out to us at [email protected] and our team is always available to assist in Bahasa Melayu.
Your personal data is fully protected at RM25. Over 500,000 Malaysian players have already trusted RM25 — now it's your turn. Register a free account today and enjoy more than 300 top games on a platform that is secure, fair, and fully respectful of your privacy.