RM25 believes the best entertainment is entertainment that is controlled and responsible. We provide a range of tools, resources and support to help every Malaysian player stay within limits that are healthy, enjoyable and harmless to themselves and their loved ones.
RM25 Cares
Towards Your Well-Being
Here is how RM25 ensures every Malaysian player always plays safely, in control, and enjoyably
RM25 provides a comprehensive suite of self-control tools – daily and weekly deposit limits, session loss limits, playing time limits, and cooling-off period options – all of which can be activated directly from your account with no approval required.
If you feel you need a break from RM25, the self-exclusion option can be activated immediately. You can choose a period ranging from 30 days to a permanent exclusion. During this time, all login attempts to your RM25 account will be declined.
RM25 actively monitors member playing patterns to identify early signs of problem gambling. When at-risk behaviour is detected, RM25 will send a care notification and recommend suitable self-control tools.
RM25 displays a clear session timer during your active play. Automatic notifications are sent once you have been playing for an hour or more, reminding you to take a short break and reassess whether you wish to continue the session.
RM25 enforces strict age verification to ensure only individuals aged 18 and above can register and play. Every new account goes through a comprehensive identity verification process before being permitted to make a first deposit.
RM25's Malay-speaking support team is available 24/7. We also provide links to Malaysian problem gambling resources such as Talian Kasih and local mental health organisations for players who need professional support.
Online gambling, like other forms of paid entertainment – attending concerts, playing golf, or subscribing to a streaming service – can be a genuinely enjoyable and responsible pastime when approached the right way. Problems arise when entertainment starts controlling us, rather than us controlling it. At RM25, we want to be more than just a place to play slots, Live Casino or Double Bonus Poker – we want to be a platform you trust to play on in a healthy, sustainable way for the long term.
The truth is, most Malaysian players at RM25 play responsibly — they set a budget, play for entertainment after a long workday or on weekends with friends, and know when to stop. An engineer from Cyberjaya spinning Fu Dao Le during a break after back-to-back meetings, a teacher from Seremban enjoying a few rounds of Eye of the Storm before bed, or an entrepreneur from Penang testing their strategy at Double Bonus Poker on a Saturday night — these are realistic portraits of RM25 players who game responsibly every day.
That said, RM25 understands that some players may need additional support to maintain controlled play. Life pressures, financial difficulties, job loss or traumatic events can lead someone to turn to gambling as a coping mechanism — a dangerous situation we take very seriously. This is why RM25's commitment to responsible gaming goes beyond policy document wording; it is a daily practice carried out through technology, staff training and tangible player support programmes.
One thing to be absolutely clear about: playing at RM25 – or any online gambling platform – should never be seen as a way to earn income or solve financial problems. The odds always favour the house over the long run, and while some players do win big in a single session, the long-term reality is something every player should understand honestly. RM25 has always maintained that our platform is purely for entertainment and enjoyment, not as a financial strategy.
We also recognise that responsible gaming is not solely the player's responsibility – it is a shared responsibility between the platform and the player. RM25 fulfils our part through platform design that promotes healthy play, proactive problem-detection systems, support staff trained to identify and assist at-risk players, and collaboration with health organisations in Malaysia. We do this not because we are required to by law, but because we genuinely care about the well-being of every Malaysian player who trusts RM25.
Gambling is for entertainment only. Never gamble with money you cannot afford to lose — rent money, the family's food budget, your children's education fund or borrowed funds. RM25 provides self-control tools you can activate at any time. Use them — no RM25 staff member will judge you for setting limits. On the contrary, we see it as a mark of maturity and good judgement.
All of the following tools can be activated directly from your RM25 account settings – no approval process, no waiting, and no need to speak with anyone if you prefer not to.
Set the maximum amount you can deposit into your RM25 account per day, week or month. Once the limit is reached, any further deposit attempts — whether via Touch 'n Go eWallet, GrabPay, DuitNow or any other method — will be automatically declined until the limit period resets.
Set the maximum amount you are willing to lose in a single playing session on RM25. Once this loss limit is reached, the RM25 system will automatically end your session and you will not be able to start a new game until the next session begins.
Set the maximum number of hours you wish to spend on the RM25 platform each day. RM25 will send you a reminder 15 minutes before the limit is reached and will automatically log you out once your daily time limit has been used up.
Need a break from RM25? Activate a forced cooling-off period ranging from 24 hours to 6 months. During this time your account is fully suspended – no logins, no deposits, no gameplay. Once the period ends, your account is automatically restored.
The most powerful option RM25 offers. Self-exclusion closes your account entirely for a period of your choosing — from 6 months to a permanent, open-ended exclusion. Once activated, the exclusion cannot be reversed early. Any valid remaining balance will be returned to you.
RM25 sends periodic notifications showing a summary of your gaming activity — total time, total deposits, total losses and winnings over the past 7 and 30 days. This information helps you make informed assessments of your gaming habits.
Recognising the early warning signs is the first step toward getting help in time
You plan to play on RM25 for 30 minutes but find yourself still going after 3 hours. Or you plan to deposit RM50 but end up depositing RM300 in a single night. Losing control over the time and money you spend is the first warning sign that deserves serious attention.
After a loss, you feel a compelling urge to keep playing to "win back" the money you lost, often with larger deposits. This habit of chasing losses is one of the most dangerous warning signs, as it typically results in far greater losses and can draw someone into a cycle of problem gambling.
You have started lying to your partner, family, or friends about how much time and money you spend on RM25 or other gambling platforms. The urge to hide your playing activity often signals that you yourself sense there is a problem you have not yet been able to resolve.
You find yourself borrowing money from friends or family, using credit cards, taking out personal loans or even selling valuables just to fund continued play. This is a sign of a serious problem requiring immediate action before your financial situation deteriorates further.
Neglected work, unpaid bills, drastically reduced time with family, or declining academic performance caused by too much time spent gambling. When gambling begins to affect your core life responsibilities, it is no longer just entertainment – it has become a problem that needs to be addressed promptly.
You find yourself playing at RM25 not for enjoyment, but to escape work stress, relationship problems, anxiety or other negative feelings. Using gambling as a coping mechanism for emotional difficulties is a serious warning sign that requires professional support.
You have repeatedly promised yourself or your loved ones to stop or cut back on playing, yet you consistently fail to follow through. The inability to control your gaming habits despite a genuine desire to do so is a clear sign that professional help is needed.
If you recognise yourself in any of the warning signs above, know that you are not alone and help is available. Contact the RM25 support team right away, or reach out directly to Talian Kasih at 15999 to speak with a trained counsellor who understands these issues. Acknowledging a problem and asking for help is a sign of strength, not weakness.
Using RM25's self-control tools is simple and can be done in under 5 minutes, right from your smartphone.
Open the RM25 platform from your smartphone's web browser and log in using your registered Malaysian mobile number and password. Make sure you are on a secure internet connection.
Click the profile icon or account menu at the top right of the RM25 platform. Select "Account Settings" from the menu to access your personal control panel.
Within account settings, find and select the "Responsible Gaming" or "Self-Control" section. Here you will see all the tools available on RM25 along with the current status of each one.
Click on the tool you wish to activate — for example, "Daily Deposit Limit" — enter your preferred limit amount in Malaysian Ringgit (RM) and confirm your selection. Self-control tools generally take effect immediately.
For security purposes, certain control tools such as self-exclusion require verification via an OTP sent to your registered Malaysian mobile number. Enter the code to activate the tool.
You will receive a confirmation notification once the limit has been successfully activated. RM25 will also send you periodic summaries of your playing activity so you always have a clear picture of your current habits.
At RM25, self-control limits can be decreased immediately, but any increase takes 7 days to come into effect. This is a protective measure designed to give you enough time to reconsider your decision before the higher limit applies.
Answer these quick questions to assess whether your playing habits on RM25 are still within a safe range.
If you or a loved one needs support with a gambling problem, professional help is available in Malaysia
The impact of problem gambling is not felt by the individual alone – it affects the entire family. If you are concerned about a loved one you suspect has a gambling problem, here is a brief guide on how you can help:
Understanding the reality of problem gambling helps us approach it with greater awareness and empathy:
This is not merely a policy we have written down – it is a daily practice we carry out for every Malaysian player
Answers to the most frequently asked questions from Malaysian players about RM25's self-control tools and support
This Responsible Gaming page should be read alongside Terms & Conditions and Privacy Policy RM25 is committed to ensuring you have a thorough understanding of your rights and responsibilities as a player. For any questions about self-control tools or responsible gaming support, reach us at [email protected] or via 24/7 live chat.
RM25 offers Malaysian players more than 300 top games – and we also ensure you play in a safe, responsible, and enjoyable environment. Register for free today and activate your self-control tools from the very first minute.
⚠️ Play responsibly. Gamble for entertainment, not for income. Players must be 18 years of age or older.